It is critical for all users to keep track of their electricity bills. It provides information on your monthly use, bill trends, and any variations. You can view electricity bills through online and offline methods. If you see an unusual fluctuation, you can file a complaint through the various states’ online complaint portals. You may check your UPPCL bill payment, APDCL bill, and many more, and you can file a complaint on their official website.
How to View Your Electricity Bill
- To begin, go to the official website of your states’ electricity board and input your electrical account number, as well as the captcha provided there. For example, for UPPCL bill pay, you can visit: https://www.uppclonline.com/dispatch/Portal/appmanager/uppcl/wss%3F_nfpb%3Dtrue%26_pageLabel%3Duppcl_billInfo_payBill_home%26pageID%3DPB_1010
- Select the submit button. Your account balance bill will appear on the following page.
You can also print your electricity bill by clicking on it; however, this will only be necessary if you are running a business; however, it will not be necessary if you are reviewing your own bill.
How to Complain for Correction in Electricity Bill
If Your Units Are Higher Than Usual
If the units are not comparable or are higher than typical, view your electricity bill, double-check your electricity usage, electricity leakages, electrical wiring condition, and your electric meter.
you still discover an inconsistency in your bill amount after going through the previous processes, you can file a formal complaint with your electricity provider by following the steps below:
- Go to your service provider’s official website.
- Select the ‘Complaint Registration’ tab.
- Enter your Consumer Number (12-digit code on your electric bill), as well as information like your phone number, landmark, and city/village.
- Choose ‘Complaint’ from the drop-down menu for the service request type.
- From the drop-down option, choose ‘High Bill’ as the service request sub-type.
- Complete the request form and click on submit.
- Please keep the ‘Request ID’ handy for future reference.
Some service providers have their own helpline that is available 24×7. You can use the consumer number and registered mobile phone number to file a complaint.
If You Want to Change Your Personal Details
- Visit the official site of your electricity service provider.
- You’ll see several option cards, one of which is a name change.
- Click on ‘Next” and login to the portal after completing the registration process.
- Go to the name change on your electricity bill now.
- Enter your account number, name, address, consumer information, and contact information. Give the cause for the name change and specifics about the new name.
- Upload the supporting materials for your application. Valid government identification, a letter of authorization from the previous owner, property ownership paperwork, and tax receipts should all be included.
- Aadhaar Card, Ration Card, Voter ID, Passport, and Driving License are all accepted forms of identification.
- Make the payment for the name change procedure now.
- The acknowledgement will come with your application ID within a specified time.
Kindly note that the procedure may vary for different service providers
To sum it all up, if you face any concerns, you need to file a formal complaint with the local electrical board office. For instance, for UPPCL bill pay, go to www.uppclonline.com. It’s likely that the issue will be rectified at this point. If you don’t get a response, you may have to file a formal complaint with the consumer court. After filing a complaint over higher-than-normal units, the meter will be examined and the results will be relayed to the consumer within 30 days. In the event of malfunctioning meters, bills will be raised on a provisional basis, and clients will be advised to pay a 1.5 percent monthly protected void fee or risk having their energy account disconnected.
Customers can contact the call center employees to check about the status of their complaints. If the complaint is not resolved in a reasonable amount of time, it is escalated to higher authorities to expedite the process. It would be wise to consult a lawyer before drafting a consumer complaint. Begin by introducing yourself in 2-3 lines, then describe the details of the service you received, the bill you received, and the complaint you have, in this case, a high-priced electricity bill.
You can file a complaint and view an electricity bill online or in person. Several power distribution firms and state energy boards have established electricity call centers to resolve power supply-related concerns on a proactive basis and deliver effective, reliable, and fast services to customers. The states of Tamil Nadu, Andhra Pradesh, and Karnataka have developed electricity call centers. Call centers are in varying phases of implementation in states such as Rajasthan, Delhi, Madhya Pradesh, and others. You can also use the web interface for your UPPCL bill pay.
