Communication and collaboration can boost the efficiency of your employees and enhance both the quality and quantity of the output. Most medium and large-scale enterprises use internal chat software to enhance the quality of internal communications. However, startup brands and organizations still rely on free communication platforms from Microsoft, Google, etc.
But that’s not what we are here for. So instead, let’s address the elephant in the room, the different categories of communications known to the corporate circuit – employee communication and internal communication with the chat process software. Our motive here is to talk about the various aspects of internal communications while keeping these categories in line of sight.
Let’s get going!
The Main Gist of Internal Communications
Based on the stats on internal communications, organizations relied heavily on internal communication to share information. Therefore, internal communications had an obvious value, and its role was clear to all the employees working within the organizations.
The digital transformation changed this scene. While the post digitization era brought about great improvements in the communication channels, the pre-digitization era laid down the foundation right. According to numerous studies from various renowned market research companies globally, social media has been responsible for this massive transformation.
And post the digitization, there is another external factor that pushed the need for internal communication to the very next level – the Coronavirus pandemic. Remote working brought the need to create a strong internal communication portfolio to ensure that the employees are connected at all times. This enhances the productivity of the workforce without any break in the operations.
Operational Communication vs Organizational Communication
One of the essential aspects of developing such a new communication solution for employees is recognizing the basic difference between the types of communication, operational and organizational. Most information, data, and messages that flow within an organization can be classified under any of the two communication types:
- Operational communication
- Organizational communication
- Operational Communication
These communication messages cover the basic information of the daily project interactions, especially for the frontline employees. Since relevance is the key, these are often more targeted as they are related to specific undertakings. Such communications aren’t about creating awareness across the organization but focus on explaining certain things, like new guidelines, regulations, product descriptions, and manufacturing processes.
- Organizational Communications
These are the communications related to the overall organization. The larger organization-wide projects that take place, and the news from within the business industry. This may include breaking news, updates to HR policies, quarterly financial performance reports, news on big events, potential acquisition, and mergers — basically the news relevant enough to form a life-like picture in the organization and understand its place within the large corporate environment.
Benefits of Internal Employee Communication
Employee communication encompasses the digital reality regarding sharing of information. It also revolves around the ways in which these realities can be integrated into broader communication strategies.
However, the question remains the same. Why is it important for organizations to streamline their internal employee communications? What does an organization have been part of the growing employee online ecosystem?
Here is an elaborate answer.
- Great employee communication can lead to a good increase in customer satisfaction.
- Organizations with elaborate internal chat process software have a higher likelihood of having better engagement levels.
- Connected employees increase the productivity of organizations by a good percentage.
- In addition, engaged employees can increase the organization’s operating income to a significant level.
The Ending Story
The path to the development of chat process technology has enhanced efficiency for organizations. This has been of great help, especially during the tough days of the pandemic. After all, remote working could have had only a negative impact had internal communication for remote employees not been possible.
Established organizations already use an integrated expansive employee chat process software, though startups are still lagging in the race. However, the benefits that it can bring are immense.